If Your New Home Requires Service…

Dear Homeowner:

After moving into your new home you may notice items which require warranty service. This is normal. You may also find that from time to time service items arise which require the attention of the supervisor who built your home or one of our subcontractors. When this happens please follow this procedure:

1. If the problem is electrical, mechanical or plumbing related and is urgent please call the subcontractors listed on the service outline. This will provide the fastest response for an emergency situation.

2. If the problem is not urgent you may call the listed subcontractors to schedule an appointment directly (usually the most efficient way since it requires establishing a mutually agreeable time) or call Gemcraft’s main office.

3. For all other issues please call the Service Department at Gemcraft’s main office or submit the “Warranty Service Request Form”. The Service Coordinator will write a service ticket for the work and will contact you to schedule an appointment.

Please DO NOT notify the supervisor directly to schedule the service work. Only by notifying the main office of your warranty service issues can we take steps to follow up and verify that your service is handled in a timely and professional manner.

Please note that all non-emergency service work will be scheduled during normal business hours Monday thru Friday.

Please call us if you have any questions.

We acknowledge receipt of this letter and understand its contents.

Subdivision: _____________________________________________________

Lot #: ____________________

Homeowner Signature: __________________________________________________________

Date: _______________

Homeowner Signature: __________________________________________________________

Date: _______________